With 30+ years at CBC, Erica Johnson specializes in investigative reporting that bridges individual experiences and systemic change. Her work primarily appears on Go Public and Marketplace, reaching 1.2M weekly viewers.
We’ve followed Erica Johnson’s work for over two decades, observing her evolution from radio reporter to one of Canada’s most respected investigative journalists. Her career at CBC has been marked by relentless pursuit of consumer justice and corporate accountability.
Beginning at CKO Vancouver in 1987, Johnson honed her skills in concise storytelling before joining CBC Radio in 1990. Her transition to television in 1993 marked the start of her signature investigative style:
This 2023 investigation revealed systemic disparities in Rogers Communications’ customer service practices. Johnson’s team analyzed 150+ consumer complaints, uncovering patterns of preferential treatment for high-value accounts. The piece led to CRTC hearings on telecom transparency, demonstrating her ability to transform individual grievances into policy discussions.
“When corporations create invisible tiers of customer service, they undermine the basic fairness Canadians expect.”
Johnson prioritizes stories exposing patterns of corporate behavior affecting vulnerable populations. A 2022 investigation into bank overdraft fees (CBC Marketplace) directly influenced Canada’s Financial Consumer Agency guidance updates. Pitches should demonstrate nationwide impact with verifiable case studies.
Her 2021 series on surprise medical billing (CBC Health) revealed $12M in disputed charges across Ontario. Successful pitches will highlight discrepancies between provincial health policies and patient experiences, particularly in underreported regions.
The Leo Awards jury particularly noted Johnson’s ability to make complex financial topics accessible during her Marketplace tenure. This recognition from British Columbia’s film/TV industry underscores her cross-province impact.
At PressContact, we aim to help you discover the most relevant journalists for your PR efforts. If you're looking to pitch to more journalists who write on Media, here are some other real estate journalist profiles you may find relevant:
